Author Topic: Support Ticket  (Read 5660 times)

Offline grammawalt

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  • Posts: 1
Support Ticket
« on: May 25, 2011, 12:56:17 AM »
I have three accounts on Doteasy yet not one of them is recognized when I try to enter a support ticket with ID and matter which one I use I get a message that it doesn't exist.  Has anyone else ever experience this?  Can anyone help?  It's impossible to get help if you can't submit a ticket.

Thank you.

Marty Hollingsworth


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Re: Support Ticket
« Reply #1 on: July 12, 2011, 11:49:09 PM »
The member ID & password is optional information and does not need to be included when submitting a case ticket through the contact us section of our web site.  If you are unable to enter the member ID & password, you may leave the fields blank & just include the information in the body of the email.

Alternatively, you can log into your member zone for any of your accounts and submit a case ticket by clicking the "support case trackers" link under the support section of your member zone.  From there, you can click the "start a new case" button to submit a ticket to our support team.