The member ID & password is optional information and does not need to be included when submitting a case ticket through the contact us section of our web site. If you are unable to enter the member ID & password, you may leave the fields blank & just include the information in the body of the email.
Alternatively, you can log into your member zone for any of your accounts and submit a case ticket by clicking the "support case trackers" link under the support section of your member zone. From there, you can click the "start a new case" button to submit a ticket to our support team.