Author Topic: FTP login issues  (Read 8896 times)

Offline skittles

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FTP login issues
« on: November 24, 2010, 01:29:07 AM »
I have tried both AceFTP and Filezilla and cannot connect.
AceFTP error message "530 Login authentication failed"
Filezilla error message "503 Failure of data connection"
I've checked that my login info is correct and have tried disabling the firewall. Neither works. I have also made sure that my username and password is case sensitive.
Can anyone please help?

Offline DoteasyCS-W

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  • Posts: 26
Re: FTP login issues
« Reply #1 on: November 24, 2010, 01:31:25 AM »
Because of how cPanel works, it only allows 8 character FTP usernames, your actual username might be wrong.
Use the the truncated username.

Example: 'test12345678' is your member ID, your FTP username would be 'test1234'

Your FTP info can be verified by in Member Zone (, under the heading 'Quick References', by clicking on 'FTP Info'.