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Junk email filter not very smart


Hi All

I wonder if anybody could help? I have a webmail account that puts every single incoming email directly into the junk email folder. I have unmarked many mails as not junk and also added the email address as a contact. They are  still going directly into junk email!!
I am now accessing through POP mail into my Outlook but only my webmail inbox will download, not the webmail junk!
Any help would be much appreciated.



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