Doteasy Peer to Peer Support Forums
General Category => Hosting Services => Topic started by: grammawalt on May 25, 2011, 12:56:17 AM
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I have three accounts on Doteasy yet not one of them is recognized when I try to enter a support ticket with ID and password...no matter which one I use I get a message that it doesn't exist. Has anyone else ever experience this? Can anyone help? It's impossible to get help if you can't submit a ticket.
Thank you.
Marty Hollingsworth
lynnandmarty.com
luvthosehats.com
pupandtaco.com
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The member ID & password is optional information and does not need to be included when submitting a case ticket through the contact us section of our web site. If you are unable to enter the member ID & password, you may leave the fields blank & just include the information in the body of the email.
Alternatively, you can log into your member zone for any of your accounts and submit a case ticket by clicking the "support case trackers" link under the support section of your member zone. From there, you can click the "start a new case" button to submit a ticket to our support team.